Frequently Asked Questions

 

Specific Personnel Questions

 

Who is my Sales Representative?

Please give us a call at 720-890-8000 and we will be happy to connect you to your Sales Representative!  You can also email us at info@fourwinds-trading.com and we will respond within 8 business hours. In addition, you can always log into your website account and your Sales Representative will be listed on your account page.

Is there an extension/ email list to make getting in contact with a specific team member easier?

Yes, under the “About Us” tab on our website Home Page there are employee pages that will list direct extension lines as well as email addresses and titles for every member of our team. However, please feel free to call our main phone number at 720-890-8000 or email us at info@fourwinds-trading.com with any questions.

 

Promotions and Sales

 

How can I find out about your special promotions?

If you would like to receive updates on our current promotions, please sign up to receive our “Four Winds Happenings Newsletter” on our Home Page. You can also click the “Sale” button on any product page to see all of our currently discounted products. In addition, you can also follow us on Facebook where we will post all of our product promotions and specials.

 

Product Availability and Shipping Policies

 

How are backorders handled?

All of our products are classified as In-Stock, Temporarily Out-of-Stock, Special Order, Seasonal or Drop Shipped from a Vendor. This classification can be found on each product page on our website. You can place orders for back-ordered items.  Our customer service representatives monitor all backorders and will ship your products when the products arrive into our warehouse. You can also prearrange backorder procedures with your sales representative if you do not want your items automatically shipped out. You are only charged when your items ship.

What are your shipping policies?

Four Winds is offering free shipping on all in stock items for orders placed on our website totaling $500 or more and shipping within the 48 contiguous states.  All in-stock items generally ship within 24 hours from the time the order is placed. Special Order items will usually arrive within 5 to 10 business days once they become available for shipping. Backorderd items will be charged actual shipping at time of shipment.  Deliveries to Alaska and Hawaii generally take an additional 5 to 10 days. We will call you for all orders totaling less than $75 for shipping instructions.  

Orders shipping to Alaska, Hawaii and outside of the US are charged the actual shipping charges.  We will select the most economical shipping method for you.

 

Returns

 

Can products be returned?

Your complete satisfaction is very important to us and product returns are handled on a case by case basis. Please contact your customer service representative for further information.

Products in my shipment arrived damaged. What should I do?

We take pride in ensuring your products arrive to you damage free. If you receive a box that appears to be damaged, please follow these steps:

• Open the box in the presence of the delivery service if possible.
• Note any damage before signing for the package so a freight claim can be filed if necessary.
• If the contents are damaged, please call your customer service representative immediately for further instructions before the delivery service leaves.
• If you find concealed damage after the delivery service has left, please call us for further instructions.

 

Requests

 

Can I request a new product that you do not currently carry?

We always welcome recommendations for new products! Contact your sales representative if you would like to recommend a new product. We will evaluate the product and get back to you.

Can I request a sample of certain items before I make a purchase?

Please contact your sales representative to receive samples of our products. We are happy to provide samples of our food products and some of our media products.

 

Website

 

I am experiencing technical issues on your website, who do I contact?

If you are experiencing technical issues or have general questions in regards to our website, please contact our webmaster, Brett Baker at bbaker@fourwinds-trading.com He would be happy to assist you. 

 

Products

 

Where can I find new products?

We are rapidly adding new items in all of our product categories each week and we have several outlets aimed to get new product information to you in a timely manner.

• If you are connected with us through our social media accounts, you will receive updates on a regular basis regarding new products, promotions and specials.
• Click on the New Products link on the side bar of our Homepage to see our new product(s) added to our offering during the previous month. These features change frequently and may contain promotions and specials. Check back often!

 

Payments

 

Who should I get in contact with if my payment information/credit card information has change?

Please contact James, in Accounts Receivable. He will assist you with your payment information - jsingleton@fourwinds-trading.com - 720-389-3769.